ONLINE TECHNOLOGY AND THE PROVISION OF MENTAL HEALTH SERVICES

CEO of the Association of Child Psychotherapists Dr Nick Waggett has recorded a webinar in which he discusses what we can learn from the experience of remote and online working during the  COVID-19 pandemic for the future provision of mental health services.

Drawing on doctoral research on the impact of technology on organisational process, and recent experience of the ACP’s response to COVID-19, he argues that the many potential benefits of technology and online working will not be realised if we do not learn fully from this experience. Instead the risk is that a partial view of the efficiencies of online technology is implemented as being an ideal model which in reality does not meet the needs of many service users and places an excessive burden of anxiety on staff. To engage thoughtfully and creatively with these new opportunities an environment is needed where anxiety can be moderated and decisions made that are clinically led rather than being technologically determined.